Question 1

How do I create a shipment?

Accepted Answer

Click Create Shipment, fill in the sender and receiver details, choose your package type and service, and submit. You will instantly receive a unique AZM tracking number.

Question 2

How do I track my shipment?

Accepted Answer

Enter your AZM tracking number on the Track Shipment page. No login is needed - anyone with the tracking number can follow the shipment from pickup to delivery.

Question 3

How much does shipping cost?

Accepted Answer

Fees depend on the service type, package type, and weight. The Create Shipment page shows an estimated fee before you submit. The final fee is confirmed at pickup.

Question 4

Which cities do you cover?

Accepted Answer

We operate branches across all of Ethiopia - including Addis Ababa, Gondar, Bahir Dar, Mekelle, Dire Dawa, Hawassa, Jimma, Jijiga, and many more - connecting major cities and regions.

Question 5

Do I need an account to ship?

Accepted Answer

No account is needed to create a shipment or to track one. An account gives you a customer portal with your shipment history, but anyone can ship as a guest.

Question 6

How will I know when my package arrives?

Accepted Answer

You and the receiver receive SMS updates at key stages - booking, transit, and delivery. The receiver confirms receipt, which completes the shipment.

Question 7

What happens if delivery fails?

Accepted Answer

If the courier cannot deliver, the shipment is marked as failed with a reason, and our team contacts you to rearrange delivery or arrange pickup from the nearest branch.

Question 8

Can businesses send bulk shipments?

Accepted Answer

Yes. Our Business Logistics and Bulk services handle large volumes with scheduled routes and dedicated support. Contact us for a custom arrangement.